Microsoft is going to voluntarily recall thousands of power cables for earlier models of its Surface Pro due to possible overheating problems.
A company’s spokesperson has confirmed to ZDNet that a small number of Surface Pro users have reported problems with their power cords.
“As a result of damaged caused by AC power cords being wound too tightly, twisted or pinched over an extended period of time, a very small proportion of Surface Pro customers have reported issues with their AC power cord,” said the spokesperson.
The spokesperson added that Microsoft will soon release details of how Surface Pro users can get a free replacement cable.
Previously, a report from Channelnomics Europe said that the company is going to push out an announcement with regard to a voluntary recall of AC power supplies for the Surface Pro, Surface Pro 2 and Surface Pro 3 models sold before July 15, 2015 in Europe and March 2013 in the U.S.
Microsoft will reportedly announce details about the recall on Jan. 22. However, the company has not yet disclosed when customers can expect official mail from the company.
It is worth noting that the voluntary recall will not cover non-Pro Surface models and the Surface Pro 4 that the company launched just last year.
Microsoft said this voluntary recall is going to be worldwide. Furthermore, the spokesperson added that the website that will contain more details about the recall will be available “shortly.”
At the moment, it is not yet known how many Surface Pro units are affected by the issue.
In the meantime, Microsoft’s newest laptop and tablet, the Surface Book and Surface Pro 4, were unwrapped at the Windows 10 event in Oct. 6 last year. In the same month, these devices became available for purchase in Canada and the U.S.
The Surface Pro 4, which boasts a bigger display than its predecessor, is powered by the new sixth-generation Intel Core M, i5 or i7 processors. Featuring an $800 price tag, the Surface Pro 4 runs on Windows 10.
“We’ve seen people embrace the idea of a tablet that can replace your laptop and Surface Pro has become a hit with consumers and business,” said the company in a blog post.