How to cancel Amazon Prime: Unsubcribe from Amazon Prime & get refund

If you signed up for a free trial of Amazon Prime to take advantage of the Amazon Prime Day deals, and no longer want to continue your Prime subscription, now's the time to start thinking about cancelling Prime if you want to avoid the £79/year charge. Here's how to unsubscribe from Amazon Prime.

We must say, we rather like Amazon Prime, so we'd recommend carefully considering before you cancel. £79 sounds like a lot, but when you divide that by the 12 months you're paying for you'll find that it's less than a Netflix subscription, and with that you'll get Amazon Prime Video, Music, free next day delivery and more. See: Everything you need to know about Amazon Prime.

However, if you've used Amazon Prime for almost your full 30 days of the free trial and you're sure that it's not going to give you enough value for your cash, you can find out how to cancel your Amazon Prime membership susbcription before you get charged by following this step-by-step guide.

Plus, following a bumper bout of online shopping many Amazon users are suddenly discovering that they have been charged £79 for membership of Amazon Prime, after signing up for the free trial. It's possible you may be able to get a refund. Read on to find out how.

How to get Amazon Prime refunded: Get your money back on your Amazon Prime subscription

Amazon could be accused of sneaking Prime subscriptions on its users, as I found out when I inadvertently clicked on the Amazon Prime free trial button while shopping a while back. Before I could change my mind I was all signed up for the free trial, and as I did nothing about it I got stung for the £79 annual fee.

Many signed up – wittingly or not – for the attractive Unlimited One-Day Delivery or for the Prime Day deals, and forgot to cancel before the 30-day trial ended – so were “upgraded” to a full paid-for membership subscription.

When you reach the “Buy Now” page, you are offered “free one-day delivery”, which takes you into a pop-up page where, by clicking again, you agree to a free 30-day trial, which if not cancelled turns into a £79 a year subscription, with the money debited automatically every year.

There are plenty of reasons for subscribing to Amazon Prime membership, but for many that £79 cost is not worth it. I actually stuck with Prime membership – it makes sense for me, and does for millions of others. Prime offers members discounts on digital music downloads and video rentals when they choose standard rather than next-day delivery, which can start earning back your initial membership fee. And LoveFilm By Post members can also cut their LoveFilm monthly fees by upgrading to Prime.

But does Prime make sense for you?

If you don’t need next-day delivery on your Amazon purchases and aren’t interested in what’s on offer at Amazon Prime Video it’s unlikely that Prime is worth the money for you. And, with its automatic renewal system, if you don’t cancel Prime then Amazon will stiff you for membership every year – whether you use it or not – until you get it to stop. See: Netflix vs Amazon Prime Instant Video comparison review

Upgrading or starting the free trial is easy. But how do you cancel Amazon Prime? It’s not overly obvious how one unsubscribes from the Amazon Prime service. And can you get a refund if you haven’t used Prime?

Amazon says that “customers who become full Prime members can cancel at any time, and we will refund the full fee if the customer has not made any eligible purchases or used any Prime benefits.”

You can continue to benefit – free next-day delivery; Instant video access; unlimited photo storage in Amazon Cloud Drive – even if you cancel your membership on the day you start the trial. Doing this removes the risk of missing the deadline by mistake, and getting charged £79.

But remember that if you do miss the deadline and get charged, you won’t get a refund if you’ve used any of the Amazon services. So if you want the free trial but not get caught by the £79 sign-on fee and automatic annual renewals make sure you click to discontinue the trial on the same day you sign up. The trail – and benefits – continue but does not charge at the end.

Cancel Amazon Prime: How to check if you are subscribed to Amazon Prime

You might think you’re not signed up, but Amazon’s approach means it might have slipped past your radar. Plenty of unwitting Amazon Prime customers have complained they had no idea they were signed up and had already been charged.

Amazon Prime credit card statement

First check your credit card or bank statements to see if Amazon has charged you £79 for Prime membership.

Amazon Prime membership confirmation

You can also check whether you have an Amazon Prime account by signing into Your Account on the Amazon website. Click on Your Prime Membership in the drop-down menu to find out whether you are subscribed to the service. If you are, you can cancel your membership there and then; see below for step by step guide.

When you sign up for Amazon Prime, your membership is set to automatically renew each year. You can turn off this automatic renewal at any time – even during a free trial period.

Here are our step-by-step guides to cancelling or changing your Amazon Prime subscription.

Cancel Amazon Prime: How to unsubscribe from Amazon Prime when you’ve paid £79

To end your paid Amazon Prime membership:

  1. 1. Log into Amazon

  2. Cancel Amazon Prime 1 log in to Your Account
  3. 2. Click on Your Account, top left of the screen; see above.

Cancel Amazon Prime 2 Settings Manage Membership

    1. 3. Hidden in the middle of Settings (third box down) under Account Settings is Manage Prime Membership. Click this link.

Amazon Prime End Membership

  1. 4. To cancel a paid Amazon Prime membership, click End membership.

Amazon Prime End Membership 2

5. Amazon gives you the option to Change Membership to the cheaper Prime Instant Video option (no free next-day delivery), Remind Me Later (which will warn your three days before your membership renews a year after you signed up), or to actually End Membership.

For more details on the financial benefits of changing your Prime membership see "How to change an Amazon Prime membership" below.

Amazon Prime End Membership final cancel

6. Amazon gives you another chance to stop your cancellation, giving you refund eligibility; as seen above. I am not eligible because I have used at least one of the Prime benefits, but if you haven't you should get a refund. For more on refunds see "How to get an Amazon Prime refund" below.

Cancel Amazon Prime: How to end your free Amazon Prime trial subscription

  1. 1. Log into Amazon

  2. Cancel Amazon Prime 1 log in to Your Account
  3. 2. Click on Your Account, top left of the screen; see above.

Cancel Amazon Prime 2 Settings Manage Membership

    1. 3. Hidden in the middle of Settings (third box down) under Account Settings is Manage Prime Membership. Click this link.

  1. Amazon Prime Do not continue 1
  1. 4. To cancel an Amazon Prime free trial, click Do not continue.

Amazon Prime Do not continue 3

5. Click the Do Not Continue box to ensure the trial expires at the end of the 30 days. You can change your membership: For more details on the financial benefits of changing your Prime membership see "How to change an Amazon Prime membership" below. But let's get on with cancelling your Prime… Read on.

Amazon Prime End Membership 3

5. You've done it! Your Amazon Prime trial will run for 30 days but will not trigger the £79 payment at its end. Feel free to use the Prime benefits in the knowledge that the trail won't upgrade to a paid membership.

Cancel Amazon Prime: How to change an Amazon Prime membership

To change your paid Amazon Prime membership:

  1. 1. Log into Amazon

  2. Cancel Amazon Prime 1 log in to Your Account
  3. 2. Click on Your Account, top left of the screen; see above.

Cancel Amazon Prime 2 Settings Manage Membership

  1. 3. Hidden in the middle of Settings (third box down) under Account Settings is Manage Prime Membership. Click this link.

Amazon Prime Change Membership options

4. Here you can click Change Membership; see above.

Amazon Prime Do not continue 2

5. Amazon offers you two options: Change to (the cheaper) Prime Instant Video (no free next-day delivery), or Keep Current Membership. Note that the £5.99 a month Prime Instant Video fee is equivalent to £71.88, which rather obviously suggests that you might be better off with the full Prime membership (including free next-day delivery) for just another £7.12 in the year. Of course, you can cancel the monthly £5.99 Instant Video subscription at any time during the year so this option does give you more flexibility.

Cancel Amazon Prime: How to get an Amazon Prime refund

Paid members who haven't placed an Amazon Prime eligible order are eligible for a full refund. You can't receive a refund if any of the household members have placed an Amazon Prime eligible order.

When you cancel a paid Prime membership you may automatically receive a refund (see above).

You can also apply for a refund by visiting: amazon.co.uk/gp/help/customer/contact-us and making your request via the phone, email or online chat.

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